Find your Moneygram order number. This is on the receipt you got from Moneygram. If you've lost your order number, you must fill out a lost number form and pay a $40 tracking fee to get it.
Call 1-800-542-3590 to access the Moneygram customer service line. This automated number is available 24 hours a day.
Input your order number. You will also have to enter the exact amount of money you sent.
Allow two weeks before filing a lost money claim. If your recipient hasn't gotten her money or hasn't cashed her check, you can visit the Moneygram website to print a claim card. Send in the card along with a $15 processing fee, a copy of your receipt, your money order number and exact amount of money you sent. Within 30 days you should have a refund check if your recipient hasn't gotten her money. If the recipient receives the money order, you will receive a photocopy of the cashed money order.