Moneygram is a service that allows you to send money internationally. Not only can you send money to family and friends, but you can also use it to purchase items and pay bills. Due to the nature of wiring money, it can be difficult to figure out if your recipient has gotten their money order. Moneygram has put a system in place so you can trace your money after you send it. This way you know that your recipient has gotten their money and it hasn't gotten lost or stolen.
Find your Moneygram order number. This is on the receipt you got from Moneygram. If you've lost your order number, you must fill out a lost number form and pay a $40 tracking fee to get it.
Call 1-800-542-3590 to access the Moneygram customer service line. This automated number is available 24 hours a day.
Input your order number. You will also have to enter the exact amount of money you sent.
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Allow two weeks before filing a lost money claim. If your recipient hasn't gotten her money or hasn't cashed her check, you can visit the Moneygram website to print a claim card. Send in the card along with a $15 processing fee, a copy of your receipt, your money order number and exact amount of money you sent. Within 30 days you should have a refund check if your recipient hasn't gotten her money. If the recipient receives the money order, you will receive a photocopy of the cashed money order.