How to Contact GST in Canada

You have a number of options for contacting the CRA regarding GST inquiries.

As of 2010, the Canadian Goods and Services Tax (GST) is a 5% sales tax administered by the Canada Revenue Agency (CRA) that is applied to most goods and services. Individuals may wish to contact the CRA regarding GST refunds, credits and current rates; businesses may wish to contact the CRA regarding what products and services qualify as tax-exempt, how to file GST returns and how to set up a GST account. Individuals contacting the CRA should be prepared to give their social insurance number and businesses should be prepared to give their business number.

Step 1

Call 1-800-959-1953 if you are an individual wishing to contact the CRA regarding a personal issue. Send a letter or fax regarding your GST concern to your local tax services office. Find a list of tax services offices at cra-arc.gc.ca.

Step 2

Call 1-800-959-5525 to contact the CRA if you are a business. Send a letter or fax regarding your GST concern to your local tax services office. Find a list of tax services offices at cra-arc.gc.ca

Step 3

Call or write your assigned tax services center regarding non-resident GST registration inquiries. Non-resident business owners are assigned to the Vancouver, Windsor or Halifax tax services office based on their state or country of residence.

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