Upon approving a Medicaid case, the Medicaid field office mails the recipient an identification card. Thereafter, eligibility generally is determined every 12 months. You must reapply in order to keep getting the benefit. If re-approved, you might receive a new card. Depending on your state and the circumstance, you may be able to get a new card outside of the renewal period.
Medicaid is administered by the state, so the conditions under which you can get a new card vary by state. For example, in North Carolina cards typically are sent out once per year, but you can request a new one if you change your name or physician, or if you lose your card. In Michigan, recipients get one permanent card; they keep using the same card even after renewal. A recipient can, however, request a replacement card if her name or address has changed, or the card has been lost, stolen or damaged.
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Requesting a New Card
Go to your state's Medicaid website for instructions on requesting a new card. For example, in Florida, you can request a replacement card by calling the designated toll-free number, and print a temporary card by accessing your online account. Texas also lets you order or print the replacement card online, or you may call the toll-free number.
If you do not have Internet access, or your Medicaid office does not allow you to make online requests, call or visit your field office to request a new card.
You must provide identifying information when making your request, such as your Medicaid ID number, Social Security number, birth date and address. If the card is for someone else -- such as your child or a family member for whom you are authorized to make the request -- you typically will need to give identifying information on the recipient and yourself.
Card Delivery Time Frame
State have their own timelines for issuing new cards. For example, in South Carolina it takes 7 to 10 days to receive a replacement card if the original was lost or stolen. If you need to visit the doctor before the card arrives, your provider can confirm your eligibility with the Medicaid office.