Those in need of government assistance in the state of Florida may be approved for an electronic benefits transfer (EBT) card, on which the Florida Department of Children and Families (DCF) will load monies for food assistance, also known as food stamps. An EBT card is automatically mailed to new account holders recently approved for benefits. Those who have had benefits in the past are expected to use their old cards or request a new one. Benefit recipients that have lost cards or had them stolen may also request new cards as well.
Call the EBT customer service department at 888-356-3281. You will be prompted to enter your card number; if you do not have it, your Social Security number will suffice. You will then be asked if you are calling regarding a lost or stolen card. Calling is the only way in which you can request a new card.
Provide the customer service agent with your most recent address. The EBT card takes between five and seven business days to reach you via regular mail from the United States Postal Service (USPS). However, since this is the only means of receiving a new card, it is imperative that you provide the proper address to which your card must be sent.
Update your address on the Access Florida website if it is different from the one you provided to the customer service agent with EBT customer assistance (see Resources). The wrong address with Access Florida may prevent it from sending the card to the right address if the one you provided doesn't match the one on file with DCF.