How to Get Copies of Credit Card Receipts

How to Get Copies of Credit Card Receipts

Make Your Request by Phone

Step 1

Contact the Billing Dispute Department for the credit card you used to make the purchase. Locate the customer service contact number on the back of your credit card or on a recent credit card statement and ask for the Billing or Billing Dispute Department.

Step 2

Request a copy of the sales draft. Provide the representative with the name of the merchant, date of purchase and purchase amount.

Step 3

Agree to the terms and conditions of the transaction. Fees vary, so ask which fees apply before making your request.

Step 4

Confirm the address where you want the copy of the sales draft to be mailed.

Make Your Request Online

Step 1

Go the website for the credit card company and enter your user name and password to access your credit card account.

Step 2

Search your account transactions by date, amount or description. Review the transaction details to confirm you’ve chosen the correct transaction. Record the transaction number.

Step 3

Click on the “Customer Assistance” tab or link. Similar descriptions may be used including “Customer Care” and “Customer Service.”

Step 4

Create a secure email. Use the drop-down box if one is available. Look for an option similar to “Billing Transaction Questions.” If you click on this link, an email/contact box will appear.

Step 5

Use the email/contact box to request a copy of the sales draft. Include the transaction number. Submit your request. The sales draft will be sent to your contact address.