When it comes to closing your checking account, Chase Bank gives you a variety of options. This makes it possible to close your account in a way that's easy and convenient for you. While closing your account at a branch is the quickest option, the other methods are almost as quick, with a turnaround time of 2 to 3 days upon receipt of your request.
In Person
Visit a branch location in person. Chase provides a list of locations online. Click the "Find a Branch or ATM" link at the top of the homepage. A pop-up search box will appear and allow you to search for locations by zip code, address or city and state. Enter your search parameters then click "Search." You also can click a link to conduct an advanced search. This will take you to another page where you can search for locations based on specific features, such as branches open on Sundays. Upon entering the branch, inform one of the customer service representatives that you wish to close your checking account. She will walk you through the steps.
By Mail
Chase also gives you the option to close your account by mail. Obtain the account closing form from Chase's website. Provide your name, account number, phone number, and address where any remaining balance is to be mailed. Sign the form, print your name and mail to National Bank By Mail, P.O. Box 36520, Louisville, KY 40233-6520. For courier or expedited delivery, send to National Bank By Mail, Mail Code KY1-0900, 416 West Jefferson, Floor L1, Louisville, KY, 40202-3202.
By Phone
Call 1-800-935-9935 to close your account by phone. Press "O" to be connected to a customer service representative. Representatives are available 24 hours a day, seven days a week. Advise the representative you wish to close your account. She will ask you to confirm your identity with such information as the last four digits of your Social Security number and birthdate, then proceed to close your account.
Online
To close your account online, visit Chase.com and log into your account by entering your User ID and Password. Next, send an email to the customer service department via the Secure Message Center. Request closure of your checking account. A banker will reply to the email and ask you to confirm your closure request. Once you do, the banker will close your account and send you a confirmation email.
