How to Contact Commonwealth Life Insurance Company

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"Peace of mind starts with a plan," says the website of the Commonwealth Annuity and Life Insurance Company. And sometimes, it starts with the ability to contact someone in the Commonwealth Life Insurance Customer Service department. From your perspective, the prospect may be daunting, even if you're unaware of the multiple corporate layers that exist. Fortunately, Commonwealth makes it easy, separating "corporate" inquiries from those of policyholders. You can handle that, and so should be just moments away from obtaining the information you need. Call it a connection that can bring peace of mind, too.


Understanding Commonwealth Life Insurance Company

If you've been trying to track down the company, semantics could be complicating your search. Commonwealth actually operates under the name Global Atlantic Financial Group, and all its products are marketed under this name, too.


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In its financial statement, Global positions itself as "an insurance and reinsurance company that provides retirement and life insurance products and reinsurance solutions through its (five) subsidiaries." Commonwealth Life Insurance Company is one of these subsidiaries whose retirement products include:


  • Fixed-rate annuities
  • Fixed-indexed annuities
  • Annuity block reinsurance

Meanwhile, its life insurance products primarily include pre-need life, universal life and life block reinsurance. "Pre-need" is a more benign way of referring to insurance that covers the cost of a funeral, burial or cremation, Policy Genius says.


Global is regarded as a stable company within the industry. As of August 2021, it had an A-3 rating from Moody's and an A-1 rating from Standard & Poor's, Global's financial supplement says.

Contact the Commonwealth Life Insurance Company

Commonwealth's corporate office is located in Brighton, Massachusetts, and this is where all "corporate" inquiries should be directed, too. Put another way, unless you're a policyholder, this is where you should at least begin your quest to reach the person or department who can answer your question. This office even has a fax number, so if you have a batch of documents you'd like the company to review, you're in luck.


Contact the corporate office of the Commonwealth Annuity and Life Insurance Company at:

20 Guest StreetBrighton, MA 02135-2017Phone: 508-460-2400Fax: 508-460-2401

If you're a company policyholder, contact:


Commonwealth Annuity Service CenterP.O. Box 758550Topeka, KS 66675-8550Phone: 800-533-7881

If you wish to send the company an overnight package, it should be directed to:

Commonwealth Annuity Service Center200 SW 6th AvenueTopeka, KS 66636-3704


Contact Commonwealth Life Insurance Company Subsidiaries

Four companies operate under the Commonwealth umbrella:

  • Fidelity Mutual Life Insurance Company
  • First Allmerica Financial Life Insurance Company
  • Transamerica Life Insurance Company
  • Zurich American Life Insurance Company/Protective Life Insurance Company


To ensure you reach out to the correct company, check your policy for identifying information. Then contact:

Fidelity Mutual Life Insurance CompanyP.O. Box 83047Lincoln, NE 68501-3047Phone: 866-553-5961Send overnight packages to:777 Research DriveLincoln, NE 68521


First Allmerica Financial Life Insurance CompanyP.O. Box 758552Topeka, KS 66675-8552Phone: 800-799-6981Send overnight packages to:First Allmerica Financial Service Center200 SW 6th AvenueTopeka, KS 66636-3704

Transamerica Life Insurance CompanyP.O. Box 758554Topeka, KS 66675-8550Phone: 800-782-8315


Zurich American Life Insurance CompanyP.O. Box 758557Topeka, KS 66675-8557Phone: 800-457-9047Send overnight packages to:200 SW 6th AvenueTopeka, KS 66636-3704

If you have time, you may wish to research the streamlined company website. Its mantra – "Choose a plan and protect your future" – may suit your purpose to a T.