Customer accounts at Comcast are associated not just with a responsible person, but with that person's name. If an account holder changes their name due to marriage, divorce or some other reason, or if you want to transfer the account to a different person, you should arrange to change the name on the account to prevent problems later. If there's ever a dispute about who is responsible for a bill, having the correct name on the account protects both parties.
Switching to a New Name after a Name Change
Step 1
Go to the local Comcast office and request a Name Change Form. Alternatively, you can call 1-800-XFINITY (1-800-934-6489) and request that the form be mailed to you.
Step 2
Fill the form out completely and sign it.
Step 3
Return the completed form to a representative at the local office. Alternatively, you can fax the form to (412) 747-6775 or mail it to: Comcast Accounts Receivable OR, 15 Summit Park Dr 2nd Floor, Pittsburgh, PA 15275.
Transferring a Comcast Account to a Different Person
Step 1
Go to the local Comcast office and request an Account Assumption Form. Alternatively, you can call 1-800-XFINITY (1-800-934-6489) and request that the form be mailed to you.
Step 2
Fill the form out completely. It must be signed by both the previous account holder and the person assuming responsibility for the account.
Step 3
Return the completed form to a representative at the local office. Alternatively, you can fax the form to (412) 747-6775 or mail it to: Comcast Accounts Receivable OR, 15 Summit Park Dr 2nd Floor, Pittsburgh, PA 15275.