• Money
    • Budget
    • Shop
    • Travel
    • Stories
  • Career
    • Advice
    • Entrepreneurship
    • Freelance
    • Small Business
  • Investing
    • General
    • IRA + 401K
    • Stocks + Bonds
    • Retirement Planning
    • Estate
  • The Basics
    • Student Loans
    • Credit Cards
    • Debt
    • Taxes
    • More
  1. Home
  2. The Basics
  3. Consumer Rights
  4. Will Chase Refund Fraud Charges to My Credit Card?

Will Chase Refund Fraud Charges to My Credit Card?

May 31, 2019
By: Jerusha Hardman
  • Share
  • Share on Facebook

Credit and debit cards, mobile banking and ATM machines make banking easier but also more vulnerable to dishonest and fraudulent acts. Although Chase must by law comply with federal consumer protection laws and follow Federal Trade Commission guidelines, this doesn't always mean the company will refund fraud charges if or when they occur. Timing and making sure to file a police report once you realize your account includes fraudulent transactions increase the chance you'll receive a refund.

Man Holding Credit Card And Using Cell Phone holding credit card with shopping online
Will Chase Refund Fraud Charges to My Credit Card
credit: SARINYAPINNGAM/iStock/GettyImages

Liability Considerations

Credit Card Fraud

If your credit card is lost or stolen, the Fair Credit Billing Act says that Chase bank must refund all but $50 of any charges you didn't authorize. If someone steals your credit card number but you still have the card, Chase must refund all fraudulent charges. Neither scenario has a time frame in which you must report or lose your chance for a refund.

ATM and Debit Card Fraud

The Electronic Fund Transfer Act covers ATM cards and debit cards. With these cards, the amount Chase must refund depends on how soon you file a fraud report. If you file a report within two business days, Chase must refund all but $50. However, your liability increases to $500 if you file a report two to 60 days after the theft or loss occurs. After 60 days, Chase has no legal obligation to refund any fraudulent charges.

Video of the Day

Just as with a credit card, if someone steals your ATM or debit card number but you still have the card, Chase must refund all fraudulent charges, but only if you file a report within 60 days.

Reporting Procedures

Although Chase does provide an e-mail address to report fraud, the company recommends that you report fraudulent transactions by telephone. The e-mail address and telephone numbers are:

  • accountatrisk@chase.com
  • Call 800–935–9935 to report ATM and debit card fraud
  • Call 800–432–3117 to report credit card fraud

When filing a report, you'll need to provide the date, the payer and the amount of each fraudulent transaction as well your name, zip code and telephone number. After filing, you'll receive a fraud affidavit by postal mail or by e-mail on which you swear that the report is true to the best of your knowledge. Once Chase receives the document, a fraud investigation will begin.

The FTC recommends that you always follow up a telephone call with a letter sent via certified mail with a return receipt request. The letter should specify the reporting date and restate the facts of the conversation.

The Investigation Phase

A fraud investigation consists of verifying the information you submitted. In addition to reviewing the charges, Chase may also compare signatures and track down the location of an IP address for an online transaction.

According to Chase Bank, an ATM or debit card fraud investigation usually takes at least 10 business days to complete, and a credit card fraud investigation could take even longer. In the meantime, Chase will temporarily refund the amount in dispute. They'll also close the affected account, open a new account and issue you a new card.

Denial Considerations

Although it's always important to file a police report, it's even more important for a fraud situation in which you suspect a family member. According to Chase, most denials result from fraud committed by a family member but not substantiated by a police report. For example, an investigation that traces a reported fraudulent transaction to an IP address within your home will likely be denied unless you've filed a police report.

Chase Bank has no formal appeal process if it denies your fraud claim. However, you can file a complaint with the federal Consumer Financial Protection Bureau if you're not satisfied.

Show Comments

Related Articles

How to Dispute Visa Debit Charges

How to Dispute Visa Debit Charges

Money
Budget
By: Arthur Barnhouse
What Is the Time Limit to Dispute a Credit Card Charge?

What Is the Time Limit to Dispute a Credit Card Charge?

The Basics
Credit Cards
By: Julianne Russ

PARTNER CONTENT

4 Habits That Helped Me Stop Scraping By

4 Habits That Helped Me Stop Scraping By

How to File a Chargeback With Visa

How to File a Chargeback With Visa

The Basics
Credit Cards
By: Steve Gregory
All About Debit Card Fraud

All About Debit Card Fraud

The Basics
Credit Cards
By: Victoria Lee Blackstone
Unauthorized Debit Transactions Law

Unauthorized Debit Transactions Law

The Basics
Consumer Rights
By: Eric Novinson

Get Weekly Savings& Finance Tips.

  • Money
  • Career
  • Investing
  • The Basics
  • About
  • Contact Us
  • Terms
  • Privacy Policy
  • Copyright Policy
© 2019 Leaf Group Ltd. Leaf Group Media

Get Weekly Savings
& Finance Tips.

Money Made Easier.

Please enter a valid email.