Retail and hospitality businesses thrive on the help of two kinds of key employees whose goals are to ensure customer service experience is pleasurable. They are cashiers and courtesy clerks. While both of those jobs have the same goals, the job positions are different.
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The main difference between cashiers and courtesy clerks is that cashiers handle cash, and courtesy clerks do not. This responsibility is a crucial part of a business' success because cashiers can cost the business money if they mishandle cash. In addition to cash, cashiers also handle checks and credit cards.
Courtesy Clerk Duties
Job responsibilities also differ between cashiers and courtesy clerks. While cashiers should maintain a professional and respectful manner when ringing up customer purchases, such behavior is especially important for courtesy clerks. Courtesy clerks can be positioned at the door of a business to greet customers as they enter. In this position, they can help advertise store promotions, too. They also are placed throughout the business to assist customers in locating items or answering questions. Courtesy clerks are commonly found in grocery stores where they work as baggers.
Cashiers must have excellent math skills. At times they cannot rely on a cash register, such as when it does not work, and have to do the required math in their head or on paper. Cashiers also should know how to balance the cash register drawer, which entails knowing the opening amount of their till and the ability to count money in the drawer at the end of their shift. The procedure ensures that they did not overcharge or undercharge for purchases.
Courtesy Clerk Skills
While cashiers' main duty is to man the cash register, courtesy clerks' main duty is to handle the concerns, problems and questions of customers. Courtesy clerks should be able to become familiar quickly with their company's items or services so they can assist customers effectively. Courtesy clerks also may need the strength to lift and carry items on a regular basis.
Places of Work
The places where cashiers and courtesy clerks work also can differ. Cashiers are most likely to work at offices and retail businesses. Places where courtesy clerks are more likely to work include hotels, convention centers and entertainment venues where service needs are in demand.