Write a letter to an authority that handles mortgage lending complaints. Agencies such as the Federal Trade Commission and Consumer Financial Protection Bureau allow you to file complaints online. Other offices may provide a standardized complaint form to fill out and submit online or by mail.
Provide your contact information including your name, mailing address, telephone number and email address. The authority that will handle your case may need to contact you with further questions or requests.
Give the mortgage company's business name, mailing address, telephone number, website and email address. You can find the information on your monthly mortgage statement. Include the name of the loan officer who arranged your mortgage loan. The name of the individual who was primarily responsible for originating the loan should appear on the loan application.
Explain the problem in your own words. List the specific dates of the events in the order in which they occurred. Give the names of other individuals you contacted in an effort to resolve the issue before filing a formal complaint.
Attach photocopies of documents such as your mortgage agreement, mortgage statements and correspondence that support your complaint. Provide any information that will help the agency understand what happened, especially if you think the mortgage company violated the law.