How to Check a Company's Complaint Record. When you're about to make a large purchase, it's wise to check a company's record. You have every right to demand great customer service. This advice is provided in conjunction with Feedback Direct (see Related Sites).
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Call, write or e-mail your local consumer affairs office or your state attorney general's office and request information about a company's complaint history. Know the exact name and the business address of the company you're inquiring about.
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Be specific about what information you request. It isn't enough to know the number of complaints that were filed.
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Find out the nature of the complaints if you can.
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Ask to look at the actual complaint files to learn more about the complaints and see how the company responded to them.
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Inquire about any special investigations of the company.
