How to Access My TSP Account

A TSP is a valuable addition to your retirement planning portfolio.

The Thrift Savings Plan is available for federal employees and members of the uniformed services. The TSP is a long-term savings and investment plan designed to increase retirement income with low administration and investment expenses. Account holders can request a loan from their TSP account, offered at a low interest rate, or make a withdrawal while still in service in cases of financial hardship.

Access Your Account Online

Step 1

Go to the TSP login page (see Resources).

Step 2

Enter your 13-digit account number or your username. You only need to enter one or the other. Some people prefer to have a username instead of remembering their account number to log in.

Step 3

Enter your password and click on the "Login" button to access your account.

Step 4

Click on the links below the login form if you can not remember your access details. Enter your username or account number if you have forgotten your password. Enter your Social Security number if you have forgotten your account number. The information will be sent to the postal address associated with your account.

Call the Thriftline

Step 1

Make a note of your TSP account number and your TSP personal identification number. You will need them to access information about your account. Your account number is on your statements and your four-digit PIN number is mailed to you when you open your account.

Step 2

Call 877-968-3778 to connect with the TSP automated response service, 24 hours a day, seven days a week.

Step 3

Listen to the options given by the recorded message. Select the one that offers the information you need to get about share prices, rates of return or account transactions.

Step 4

Press "3" when prompted if you want to speak to a representative and ask more specific questions about your account, loans, transfers, etc.

Tip

If you ask for your account details to be sent to you, it will take approximately 10 days to arrive, during which time you will not be able to access your account. If you request new login details and do not receive them within 10 days, call the Thriftline. Call the Thriftline Monday through Friday between 7 a.m. and 9 p.m. to speak to a participant service representative who can offer you more personalized information than the automated response system.

Warning

Do not share your login details with anyone. Someone who has your login details can access your account and make unauthorized changes.

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