Quicken Loans was founded in 1985 as Rock Financial Corporation, an independent mortgage broker. Since 1999 the company has been part of Intuit, Inc., a software company that offers Quicken accounting solutions and Turbo Tax software. Quicken Loans offers home loans, mortgage refinancing home equity loans and reverse mortgages. Today, Quicken Loans claims to be the largest online lender.
Fair Credit Reporting Act
In 2002, the Federal Trade Commission (FTC) charged that Quicken Loans violated the Fair Credit Reporting Act (FCRA) in the manner in how customers were notified of pre-approval denials. Specifically, the FTC charged Quicken Loans for failing to provide "adverse action" notices when pre-approvals were denied due to bad credit reports.
According to J. Howard Beales, III, Director of the FTC's Bureau of Consumer Protection, "Consumers who are denied credit or other benefits based on their credit report have a right to know, and lenders have a legal responsibility to tell them. An adverse action notice is the key to maintaining the accuracy of sensitive personal information and the signal to check your credit report for accuracy." (see Reference 2)
If you believe that you were not provided sufficient notice by Quicken Loans for a pre-approval denial, you can file a complaint by calling the FTC toll-free, 1-877-FTC-HELP (877) 382-4357, or use the complaint form at www.ftc.gov.
Neither fines nor penalties were charged against Quicken Loans in the FTC's settlement.
Since settling with the FTC in 2002, no action from the Federal Trade Commission nor from state attorney general offices have been levied against Quicken Loans.
Individual problems with Quicken Loans are outlined on various message boards, forums, social media sites and blogs and include customer dissatisfaction with loan rates, fees, customer service and more.
If you have a dispute with Quicken Loans, call (800) 251-9080 to speak with a loan representative about your case. If you're still not satisfied, ask to speak with a supervisor. Try to resolve your problem directly with the company.
If you still aren't satisfied with Quicken Loans, fill out a complaint form at the Better Business Bureau website at complaint.bbb.org. In addition, you can file a complaint with the FTC as well as your state's office of the attorney general.