Electronic Benefit Transfer (EBT) cards are used to access state-issued benefits, including the Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF). The cards are issued in the mail and often include a brochure explaining how to use them. Before you can use the EBT card for the first time, you'll need to activate it. Generally, you'll need to select a Personal Identification Number, but in some states the PIN is automatically assigned and sent in the mail.
Activation By Phone
The number to call to activate an EBT is commonly found on the back of the card. It's typically the customer service number. You'll need to follow the automated prompts and select the option "activate your EBT card." The process is similar to activating a debit card for the first time. Enter the card number and the PIN. Depending on your state, you may need to enter the last four digits of your Social Security number and also your billing zip code to ensure the card is in your possession.
It is possible to activate your EBT card online in most states. Many state EBT cards are serviced by the bank JP Morgan Chase. The Chase "U Card Center" allows you to activate your card online with the card number, your Social Security number, name and address. You can also activate replacement cards through the center. The process is similar for EBT cards serviced directly by the state. You can see if your state offers online EBT services by checking the list available on the USDA Food and Nutrition Services website.
Where to Get Assistance
If you're having problems using your card or your card was lost, damaged or stolen, contact the EBT customer service number. If you don't have access to the card, the USDA Food and Nutrition Service lists each state's SNAP information and hotline numbers.