A new Kohl’s charge card comes to you inactive for security reasons. This means you can’t use it until you officially acknowledge that you’ve received it. Both a primary account holder and an authorized user can active the card from the company’s website.
Charge Card Security
Online Activation Procedures
Register as a new charge card user on the Kohls.com website. To access the account registration page, click the “My Kohl’s Charge” button at the far right side of the navigation menu at the top of the page.
Enter your 12-digit charge card number in the “Register Now” section.
Create a username, a password, and choose from and answer three security questions. Both the username and password require a combination of upper/ and lowercase letters and numbers and are case-sensitive. The security questions are necessary to validate your online identity. You’ll also need to enter a valid e-mail address.
Click the “submit” button and then check your e-mail account for an account confirmation notification.
Click the link provided in the confirmation notification, sign in using the username and password you just created. Go to the Account Summary page and click the green “Activate Now” button at the top of the web page.
Click “OK” to exit the “Account Activated” pop-up screen. Your charge card is now active.
Most account access issues are due to incorrect username entry. If you have problems accessing your account, click the help links next to the username and password textboxes.
If you have problems registering as a new user or accessing your account, re-register or call Kohl’s customer service at 855-564-5748 for assistance.