Unlike some credit card companies who will let you cancel your account online or via an automated telephone system, Chase Bank limits your cancellation options. You can either speak directly with a customer service representative or send a cancellation letter by postal mail. However, if you choose to cancel by telephone, Bankrate recommends that you follow up with a written notice of cancellation.
Cancel by Telephone
To cancel by telephone call Chase at 1-800-432-3117. The automated system will first ask for your 16-digit credit number and then provide you with a series of automated options. However, because Chase doesn't have a specific cancellation option, you'll have to wait for a customer service representative, and then a retention specialist, to receive and process your request. Before finishing the call, get the name of a contact person for the follow-up letter.
Cancel via a Written Request
To cancel your Chase card by mail, write a short letter and mail it to Card Services, P.O. Box 15298, Wilmington, DE 19850. In the letter, include your full legal name, address and 16-digit card number. Tell Chase this is a credit card cancellation request, and ask that Chase report the cancellation to credit reporting agencies as "closed by account holder." For additional protection, send the letter by certified mail with a return receipt.
After 30 to 60 days, review your credit report from all three major agencies to make sure the card is canceled and your information is correct. You can get a free copy of your report from each agency once each year at annualcreditreport.com. If it is not correct, repeat the cancellation process.